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Frequently Asked Questions
Standard shipping typically takes 5-7 business days within the continental United States. Express shipping is available for 2-3 business days, and overnight options are also available for orders placed before 11 AM EST. International shipping varies by location but generally takes 7-14 business days. You can find more details on our Shipping Policy page.
Yes, we understand that fragrance preference is highly personal. If you're not satisfied with your purchase, you can return it within 30 days as long as the bottle is at least 90% full. We recommend trying our sample sets first to find your perfect scent before investing in a full-sized bottle. Please refer to our Returns & Refunds Policy for complete details on the return process.
No, LONG ISLAND FRAGRANCES is committed to cruelty-free practices. None of our products or ingredients are tested on animals. We also carefully select suppliers who share our commitment to ethical practices in the fragrance industry.
Yes, we offer discovery sets and individual samples for most of our fragrances. Our sample program allows you to experience our scents before committing to a full-sized bottle. You can purchase individual samples or curated sets based on scent families or collections. Additionally, we offer a sample credit program where the cost of your samples can be applied toward a full-size purchase within 30 days.
Once your order ships, you'll receive a shipping confirmation email with tracking information. You can also log into your account on our website and view your order status in the "Order History" section. If you don't receive tracking information within 48 hours of your order (excluding weekends and holidays), please contact our customer service team.